Your Breakdown Cover Questions

Find the answers to your breakdown cover questions by using our interactive FAQs or by browsing the information below.

Buying a policy

1. Why should I choose Privilege Breakdown cover?
2. How much does Privilege Breakdown Cover cost?
3. Do you have all the breakdown cover levels?
4. Do I get a discount on Breakdown cover if I am already a Privilege customer?

Service and cover

1. Do I have breakdown cover if I'm travelling in someone else's car?
2. Do I have breakdown cover if someone else drives my car?
3. What do I do if I need to cancel my breakdown cover?
4. Can I trust your Breakdown Cover service when you are so new?
5. Do you offer breakdown cover to cab drivers?
6. Will I get a refund if I cancel my breakdown cover during the policy year?
7. How do I renew my Breakdown cover policy?

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Changing your policy or details

1. How do I amend my Breakdown cover policy?
2. How do I change my address on my breakdown cover policy?
3. How do I amend the vehicle on my Breakdown cover policy?
4. How do I change my email address on my Breakdown cover policy?
5. How do I change my telephone number on my Breakdown cover policy?
6. How do I remove partner details on my Breakdown cover policy?

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Cancellations

1. What do I do if I need to cancel my breakdown cover?
2. Will I get a refund if I cancel my breakdown cover during the policy year?

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Claims

1. What is the excess on my Breakdown Cover policy?
2. Will customers who have other Privilege products get preferential treatment if they break down?
3. How do I know if my recovery agent is really from Privilege?
4. Who should I telephone in the event of a claim on my Breakdown Cover policy?

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Buying a policy

1. Why should I choose Privilege Breakdown cover?
   We've challenged the existing products on the market by offering innovative, forward thinking benefits like our genuine NCD. We also offer true choice in our cover levels and have introduced prices that reflect you and the car you drive, rather than charging inflated rates that are the same for everyone.
   

2. How much does Privilege Breakdown Cover cost?
   Our prices match customer's circumstances (e.g. car, where they live, and age) like motor insurance. If you have a reliable car that you maintain well, you pay less than someone with an old, unreliable car.
   

3. Do you have all the breakdown cover levels?
   We have designed our product to provide masses of choice. This means, whatever your needs, we believe we can provide the right cover. Have a look at the summary of cover, or call us.
   

4. Do I get a discount on Breakdown cover if I am already a Privilege customer?
   Yes, we offer all our motor customers a 25% discount off levels 4 & 5; please call us for details. And don't forget, we also have a genuine NCD that reduces your premium if you don't call us out.
   

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Service and cover

1. Do I have breakdown cover if I'm travelling in someone else's car?
   We give you the choice to decide if you need this level of protection with our Personal Cover option. Although, unlike most providers, we don't insist that you pay for a service you may not have use for.
   

2. Do I have breakdown cover if someone else drives my car?
   With all our cover levels, your car is covered whoever is driving it.
   

3. What do I do if I need to cancel my breakdown cover?
   Simply give us a call and we will cancel the cover for you.
   

4. Can I trust your Breakdown Cover service when you are so new?
   We've spent the last year establishing a massive national network - so large that we have an average response rate of under 40 minutes. We vet every garage and maintain some of the highest standards within the industry.
   

5. Do you offer breakdown cover to cab drivers?
   We do not insure Cab drivers due to our underwriting of our Breakdown policies. The reason for this is the perceived risk of such an occupation as the car is being used for financial gain. We would not be able to take you and passengers to their destination, as this is not part of the policy.
   

6. Will I get a refund if I cancel my breakdown cover during the policy year?
   Providing you have not had a call-out in that period of insurance, you will receive a refund calculated on a pro-rata basis less a cancellation charge of 50% of the annual premium.
   

7. How do I renew my Breakdown cover policy?
   Call us on 0845 246 8541 Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday.
   

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Changing your policy or details

1. How do I amend my Breakdown cover policy?
   Call us on 0845 246 8541 Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday.
   

2. How do I change my address on my breakdown cover policy?
   Call us on 0845 246 8541 Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday.
   

3. How do I amend the vehicle on my Breakdown cover policy?
   Call us on 0845 246 8541 Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday.
   

4. How do I change my email address on my Breakdown cover policy?
   Call us on 0845 246 8541 Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday.
   

5. How do I change my telephone number on my Breakdown cover policy?
   Call us on 0845 246 8541 Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday.
   

6. How do I remove partner details on my Breakdown cover policy?
   Call us on 0845 246 8541 Lines open: 8am-8pm Monday to Friday and 9am-5pm Saturday.
   

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Cancellations

1. What do I do if I need to cancel my breakdown cover?
   Simply give us a call and we will cancel the cover for you.

2. Will I get a refund if I cancel my breakdown cover during the policy year?
   Providing you have not had a call-out in that period of insurance, you will receive a refund calculated on a pro-rata basis less a cancellation charge of 50% of the annual premium.

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Claims

1. What is the excess on my Breakdown Cover policy?
   Rescue policies have no excess.
   

2. Will customers who have other Privilege products get preferential treatment if they break down?
   No. All our customers will receive a top-class service. The only priorities will be to those in vulnerable situations.
   

3. How do I know if my recovery agent is really from Privilege?
   We take personal security extremely seriously. We vet members of our recovery network. Our regional agents will carry an ID card and we're able to advise customers of the name of the regional agent we expect to attend to their incident.
   

4. Who should I telephone in the event of a claim on my Breakdown Cover policy?
   Please call us on 0800 028 5904.
   

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