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How to contact us

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Browse our top FAQs to find the answer you’re looking for, or get help using our Virtual Assistant.

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New customers

Web chat is available during opening hours for questions about our home or car products.

Click on the web chat window when it pops up and chat to one of our agents.

Existing customers

You can now make a number of changes to your home or car policy online, with My Account.

You can also request and upload your documents here.

Go to my account
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What would you like to contact us about?

  • Car insurance

    Call us on 0345 878 5222

    Call us on 0345 878 5222

    During the festive season

    Christmas Eve, Christmas Day & Boxing Day
    CLOSED
    27th, 28th & 29th December
    8am - 9pm
    30th December
    9am - 5pm
    New Years Eve & New Years Day
    CLOSED

    Otherwise it's business as usual.

    Mon - Fri 8am - 9pm
    Saturday 9am - 5pm
    Sunday 9am - 4pm

  • Home insurance

    Call us on 0345 246 8534

    Call us on 0345 246 8534

    During the festive season

    Christmas Eve, Christmas Day & Boxing Day
    CLOSED
    27th, 28th & 29th December
    8am - 8pm
    30th December
    9am - 5pm
    New Year's Eve & New Year's Day
    CLOSED

    Otherwise it's business as usual.

    Mon - Fri 8am - 8pm
    Saturday 9am - 5pm
    Sunday 9am - 4pm
    Bank holidays 9am - 3pm

  • Breakdown cover

    Call us on 0800 400 600

    Call us on 0800 400 600

    24 hours a day

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