Web chat is available during opening hours for questions about our quote process.
Ask us a question via our web form
Request reprinted certificate of insurance
Request your proof of No Claim Discount
Upload a document
Please call 0800 051 6990 for Car insurance.
Please call 0800 068 7639 for Home insurance.
Please call 0345 246 8541 for Breakdown cover.
Our opening times are:
We're always interested to hear your comments about Privilege, our products or services. If you'd like to give us any feedback please write to us at:
The Wharf, Neville Street, Leeds, LS1 4AZ
How to complain
If you have a complaint, please call 0800 051 0127 and 0123 963 6072.
If your complaint relates to a claim, contact your Claims Handler whose details will be shown in your claims documents.
If you wish to write, then address your letter to:
- Claims complaints to the Regional Customer Service Manager at the address shown in your claims documents.
- All other complaints should be addressed to the Customer Relations Manager at Churchill Court, Westmoreland Road, Bromley BR1 1DP
- If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 0300 123 9123 / 0800 023 4567.