Contact us

Please call 0800 051 6990 for Car insurance.
Please call 0800 068 7639 for Home insurance.
Please call 0845 246 8541 for Breakdown cover.

Our opening times are:

Monday-Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-5pm


We're always interested to hear your comments about Privilege, our products or services. If you'd like to give us any feedback please write to us at:

The Wharf, Neville Street, Leeds, LS1 4AZ

How to complain

If you have a complaint, please call 0800 051 0127 and 0123 963 6072.

If your complaint relates to a claim, contact your Claims Handler whose details will be shown in your claims documents.

If you wish to write, then address your letter to:

  • Claims complaints to the Regional Customer Service Manager at the address shown in your claims documents.
  • All other complaints should be addressed to the Customer Relations Manager at Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 0300 123 9123 / 0800 023 4567.