Got a question?
Browse our top FAQs to find the answer you’re looking for, or get help using our Virtual Assistant.
New customers
Web chat is available during opening hours for questions about our home or car products.
Click on the web chat window when it pops up and chat to one of our agents.
Existing customers
You can now make a number of changes to your home or car policy online, with My Account.
You can also request and upload your documents here.
Go to my account
What would you like to contact us about?
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Festive opening hours
Claims and General Enquiries
Monday 23rd December
08:00 – 21:00
Tuesday 24th December
08:00 – 16:00
Wednesday 25th December
CLOSED
Thursday 26th December
CLOSED
Friday 27th December
08:00 – 21:00
Saturday 28th December
09:00 – 17:00
Sunday 29th December
10:00 – 17:00
Monday 30th December
08:00 – 21:00
Tuesday 31st December
08:00 – 16:00
Wednesday 1st January
CLOSED
Thursday 2nd January onwards
08:00 – 21:00
All other days open as usual
Car insurance
Call us on 0345 878 5222
Call us on 0345 878 5222Home insurance
Call us on 0345 246 8534
Call us on 0345 246 8534Breakdown cover
Call us on 0800 400 600
Call us on 0800 400 600 -
Car insurance
Call us on 0345 878 5222
Call us on 0345 878 5222Monday to Friday 8am – 9pm
Saturday 9am – 5pm
Sunday 10am – 5pm -
Home insurance
Call us on 0345 246 8534
Call us on 0345 246 8534Monday to Friday 8am – 9pm
Saturday 9am – 5pm
Sunday 10am – 5pm -
Breakdown cover
Call us on 0800 400 600
Call us on 0800 400 600Monday to Friday 8am – 9pm
Saturday 9am – 5pm
Sunday 10am – 5pm
Things you can do online
- Upload a document for your car or home insurance
- Request a certificate of insurance for your car insurance
- Get your proof of No Claim Discount (NCD)
- Make a change to your policy for car or home insurance
- Add a financially interested party to your policy for home insurance