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Contact us

High call volumes

We are currently experiencing very high call volumes so you may find there is a long wait. Here's some other options for common queries. We recommend you look at these first.

New customers

Web chat is available during opening hours for questions about our car quote process.

Existing customers

Ask us a question via our web form
Request reprinted certificate of insurance
Request your proof of No Claim Discount
Upload a document

Ask us a question via our web form
Change your policy online
Request confirmation of cover
Upload a document

Please call 0800 051 6990 for Car insurance.
Please call 0800 068 7639 for Home insurance.
Please call 0345 246 8541 for Breakdown cover.

Our opening times are:

Monday-Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-5pm


We're always interested to hear your comments about Privilege, our products or services. If you'd like to give us any feedback please write to us at:

The Wharf, Neville Street, Leeds, LS1 4AZ

How to complain

If you have a complaint, please call 0800 051 0127 and 0123 963 6072.

If your complaint relates to a claim, contact your Claims Handler whose details will be shown in your claims documents.

If you wish to write, then address your letter to:

  • Claims complaints to the Regional Customer Service Manager at the address shown in your claims documents.
  • All other complaints should be addressed to the Customer Relations Manager at Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 0300 123 9123 / 0800 023 4567.