Use our Virtual Assistant to get instant help
Got a question?
Browse our top FAQs to find the answer you’re looking for, or get help using our Virtual Assistant.
New customers
Web chat is available during opening hours for questions about our home or car products.
Click on the web chat window when it pops up and chat to one of our agents.
Existing customers
You can now make a number of changes to your home or car policy online, with My Account.
You can also request and upload your documents here.
Go to my account
What would you like to contact us about?
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Car insurance
Call us on 0345 878 5222
Call us on 0345 878 5222Mon - Fri 8am - 9pm
Saturday 9am - 5pm
Sunday 9am - 4pm
6th May - Closed -
Home insurance
Call us on 0345 246 8534
Call us on 0345 246 8534Mon - Fri 8am - 8pm
Saturday 9am - 5pm
Sunday 9am - 4pm
Bank holidays 9am - 3pm - Breakdown cover
Things you can do online
- Upload a document for your car or home insurance
- Request a certificate of insurance for your car insurance
- Get your proof of No Claim Discount (NCD)
- Make a change to your policy for car or home insurance
- Add a financially interested party to your policy for home insurance