Coronavirus (COVID-19) update
Last updated: 27th March 2020

Following the Government's announcement asking everyone to stay at home, we're making some changes to the way we work to make sure we're looking after our people and our customers. We're setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we're only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don't phone unless it's absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can't pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven't opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Last year over 600,000 people picked Privilege

(from various walks of life)

Woman on ladder, looking through bookshelf, underneath a sign saying FAQs
  • What is Multi-car discount?

    If you have two or more cars at your house insured by Privilege, we'll give a discount on the second and any other car policies you take out. Minimum premiums apply.

  • How do I retrieve my quote?

    It's simple, just click on 'Saved quote' on the homepage.

  • How do I renew my policy?

    We'll send you a letter at least 21 days before your policy ends, to confirm whether your policy will renew automatically.

    If your policy is set to renew automatically and all the details are correct, you don't need to do anything and we'll renew the policy using the payment details shown in the renewal letter.

    If you're not up for automatic renewal, it's quick and secure to renew your motor and home policies online.

    If you have any questions or changes, please sign in to My Account to make amendments online or speak to a web chat agent.

    Check over your policy documents. If anything is incorrect, or you’re unsure about any details, please get in touch right away.

  • What's included in my home insurance policy?

    To see what's included in your home insurance policy take a look at our policy documents for home insurance and Platinum home insurance.

  • How do I make a claim?

    Call us on 0345 246 8539 if you're involved in an accident or your car is stolen, vandalised or damaged.

    Call us on 0345 246 8534 as soon as possible if something has happened at home.