Coronavirus (COVID-19) update Last updated: 27th March 2020
Following the Government's announcement asking everyone to stay at home, we're making some changes to the way we work to make sure we're looking after our people and our customers. We're setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we're only accepting new business online. That means new customers can't buy insurance over the phone.
Existing customers: Please don't phone unless it's absolutely necessary.
We need to prioritise:
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven't opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
If you have two or more cars at your house insured by Privilege, we'll give a discount on the second and any other car policies you take out. Minimum premiums apply.
It's simple, just click on 'Saved quote' on the homepage.
We'll send you a letter at least 21 days before your policy ends, to confirm whether your policy will renew automatically.
If your policy is set to renew automatically and all the details are correct, you don't need to do anything and we'll renew the policy using the payment details shown in the renewal letter.
If you have any questions or changes, please sign in to My Account to make amendments online or speak to a web chat agent.
Check over your policy documents. If anything is incorrect, or you’re unsure about any details, please get in touch right away.