Coronavirus (COVID-19) update Last updated: 27th March 2020
Following the Government's announcement asking everyone to stay at home, we're making some changes to the way we work to make sure we're looking after our people and our customers. We're setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we're only accepting new business online. That means new customers can't buy insurance over the phone.
Existing customers: Please don't phone unless it's absolutely necessary.
We need to prioritise:
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven't opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
If you make a claim you may be asked to show evidence of value and ownership, such as receipts and instruction manuals. This is very important for any named valuables on the policy – items like jewellery, watches or works of art.
A car is written off if it’s more expensive to repair it than to replace it.
If your car is less than one year old and you’re the first and only registered owner, we’ll try to get you a replacement car (same make and model). If we can’t find one, we’ll pay the market value of your car at the time of the accident (less any excess that may apply).
If your car is more than a year old, we’ll offer to find you a replacement using our nationwide network. You can also choose to upgrade your car by paying the difference.
We're unable to provide this service for theft claims. A minimum purhcase price of £3,500 will apply, and an exact match is subject to availability.
Our team of engineers make sure we correctly value your vehicle. They follow the same process every time, and take in to account current market prices.
Yes, although if you use one of our recommended garages all parts and repairs are guaranteed for five years.