Coronavirus (COVID-19) update
You can get instant help 24/7 from our virtual assistant, or visit our Coronavirus help and support page for frequently asked questions about COVID-19. Customers who can't pay now as a result of the Coronavirus pandemic, call us – we want to help you.
If you're driving less, you may be able to temporarily lower your mileage and could be entitled to a refund. Find out more on our lockdown car insurance refund page.
If you make a claim you may be asked to show evidence of value and ownership, such as receipts and instruction manuals. This is very important for any named valuables on the policy – items like jewellery, watches or works of art.
A car is written off if it’s more expensive to repair it than to replace it.
If your car is less than one year old and you’re the first and only registered owner, we’ll try to get you a replacement car (same make and model). If we can’t find one, we’ll pay the market value of your car at the time of the accident (less any excess that may apply).
If your car is more than a year old, we’ll offer to find you a replacement using our nationwide network. You can also choose to upgrade your car by paying the difference.
We're unable to provide this service for theft claims. A minimum purhcase price of £3,500 will apply, and an exact match is subject to availability.
Our team of engineers make sure we correctly value your vehicle. They follow the same process every time, and take in to account current market prices.
Yes, although if you use one of our recommended garages all parts and repairs are guaranteed for five years.