Coronavirus (COVID-19) update
Last updated: 27th March 2020

Following the Government's announcement asking everyone to stay at home, we're making some changes to the way we work to make sure we're looking after our people and our customers. We're setting up as many of our colleagues as possible to work from home, but this will take a few days.

In the short-term, we're only accepting new business online. That means new customers can't buy insurance over the phone.

Existing customers: Please don't phone unless it's absolutely necessary.

We need to prioritise:

  • Customers who have an urgent claim, for example your car is undrivable following an accident, you are injured, or your home is uninhabitable.
  • Customers who can't pay now as a result of the Coronavirus pandemic, call us - we want to help you.

If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven't opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.

For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.

Help at your fingertips

All the help and policy support you might need is only a few clicks away

Sign in to retrieve a quote, create a new quote or add an existing policy to your dashboard.

You'll receive your renewal documents in the post 21 days before your current cover ends.

Automatic renewal

If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents.

Payment will be taken in seven days after renewal using your existing details.

Manual renewal

Your policy will expire on the date shown on your renewal invite, unless you tell us you want to renew.

If you'd like to make changes to your policy before renewing or if you wish to opt out of automatic renewal, our Customer Service team can help you.

Our virtual assistant is ready to answer your questions. If further support is needed, you'll be directed to one of our webchat agents.

The easiest way to contact us is through our virtual assistant, who will put you in touch with the right person to help.

Are you ready to make a claim or do you have questions about claims? Whatever you need, we've got you covered.

man with a mobile in his hand
  • Renew your policy
  • Change your car
  • Change your address
  • Get your documents

Call 0345 878 5222

Call 0345 878 5222

As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.