Coronavirus (COVID-19) update

You can get instant help 24/7 from our virtual assistant, or visit our Coronavirus help and support page for frequently asked questions about COVID-19. Customers who can't pay now as a result of the Coronavirus pandemic, call us – we want to help you.

If you're driving less, you may be able to temporarily lower your mileage and could be entitled to a refund. Find out more on our lockdown car insurance refund page.

Help at your fingertips

All the help and policy support you might need is only a few clicks away

Sign in to retrieve a quote, create a new quote or add an existing policy to your dashboard.

You'll receive your renewal documents in the post 21 days before your current cover ends.

Automatic renewal

If you're set up for automatic renewal and you're happy with the cover outlined, we'll automatically renew your policy and send you the new documents.

Payment will be taken in seven days after renewal using your existing details.

Manual renewal

Your policy will expire on the date shown on your renewal invite, unless you tell us you want to renew.

If you'd like to make changes to your policy before renewing or if you wish to opt out of automatic renewal, our Customer Service team can help you.

Our virtual assistant is ready to answer your questions. If further support is needed, you'll be directed to one of our webchat agents.

The easiest way to contact us is through our virtual assistant, who will put you in touch with the right person to help.

Are you ready to make a claim or do you have questions about claims? Whatever you need, we've got you covered.

man with a mobile in his hand
  • Renew your policy
  • Change your car
  • Change your address
  • Get your documents

Call 0345 878 5222

Call 0345 878 5222

As hard as we try, things don't always go to plan. If you feel we've let you down, we want to hear about it. We'll then do our best to put things right.

Driving less because of lockdown?

Many customers are driving their cars less because of lockdown. Your insurance
premium is partially based on estimated mileage, so if you’re not on the road as much,
you may be due a refund.

Please note: If you have a DriveXpert telematics policy, you don't need to do
anything. We'll refund you for any reduced mileage during the Coronavirus lockdown.

I'm driving less