Monday to Friday 8am – 8pm
Saturday 9am – 5pm
Bank Holidays 9am – 5pm
If your home cannot be lived in due to damage caused by fire, flood or escape of water; or something needs to be done to secure the property i.e. damage to locks, windows or doors following theft, attempted theft, vandalism or malicious acts.
Please keep hold of any damaged items in case we need to see them. Receipts and photographs will also help us with the claim.
We’re able to deal with some small claims over the phone through our approved suppliers. If we can’t do this we may ask for estimates or quotations from you to support your claim.
For larger claims, it’s likely we’ll ask a claims adviser to come and visit you as soon as possible. If your home is so badly damaged that you need another place to stay, we’ll keep a roof over your head up to your insured amount.
Make sure you have the following information to hand:
In some sections of your policy you can pay a higher voluntary excess in return for a reduction in premium. In other sections the excess is fixed.
Look at your quote or policy details for more information. Or call us on 0345 246 8534.
Call us on 0345 246 8534 to talk about cancelling your policy.
If you make a claim you may be asked to show evidence of value and ownership, such as receipts and instruction manuals. This is very important for any named valuables on the policy – items like jewellery, watches or works of art.
If you've chosen to automatically renew your policy each year (shown on your renewal invite) you don't need to do anything. If not, call us on 0345 246 8534.