Home insurance claims

We're here to help

Start your claim online

Give it a go – it’s often faster than calling us.

Just complete this form to tell us what happened and what you’re claiming for.

Start claim online

Festive opening hours

  • Christmas Eve & New Year's Eve 8am - 4pm
  • Christmas Day, Boxing Day & New Year's Day CLOSED
  • New claims: 2nd January 9am - 5pm
  • Existing claims: 2nd January CLOSED

Otherwise it's business as usual, and our emergency helpline is still open 24 hours.

Our phone lines are very busy right now, so there may be long wait times. Starting a claim, changing a policy or renewing your insurance can all be done online. For other queries, to our Virtual Assistant .

Call to make a claim

0345 246 8534

Call 0345 246 8534

8am - 8pm
9am - 5pm
Bank Holidays
9am - 5pm

Emergencies (24hr)

0345 301 6243

Call 0345 301 6243

If your home cannot be lived in due to damage caused by fire, flood or escape of water; or something needs to be done to secure the property i.e. damage to locks, windows or doors following theft, attempted theft, vandalism or malicious acts.

What will I be asked for when I call?

  1. Your insurance policy number
  2. The date and time that the incident happened
  3. Details of the event
  4. What the damage was to your building and/or contents
  5. A police report number or reference, if you were given one

Other things we might need

Please keep hold of any damaged items in case we need to see them. Receipts and photographs will also help us with the claim.

We’re able to deal with some small claims over the phone through our approved suppliers. If we can’t do this we may ask for estimates or quotations from you to support your claim.

For larger claims, it’s likely we’ll ask a claims adviser to come and visit you as soon as possible. If your home is so badly damaged that you need another place to stay, we’ll keep a roof over your head up to your insured amount.

Man looking at book from bookshelf, under a sign saying Claims FAQs