Otherwise it's business as usual, and our recovery helpline is still open 24 hours.
Give it a go – it’s often faster than calling us.
Just complete this form to tell us what happened and what you’re claiming for.
Otherwise it's business as usual, and our emergency helpline is still open 24 hours.
If your home cannot be lived in due to damage caused by fire, flood or escape of water; or something needs to be done to secure the property i.e. damage to locks, windows or doors following theft, attempted theft, vandalism or malicious acts.
Please keep hold of any damaged items in case we need to see them. Receipts and photographs will also help us with the claim.
We’re able to deal with some small claims over the phone through our approved suppliers. If we can’t do this we may ask for estimates or quotations from you to support your claim.
For larger claims, it’s likely we’ll ask a claims adviser to come and visit you as soon as possible. If your home is so badly damaged that you need another place to stay, we’ll keep a roof over your head up to your insured amount.
To make a claim, call us on 0345 246 8534 as soon as possible. Lines are open Mon-Fri 8am-8pm and Saturday 9am-5pm. If you have an emergency please call us on 0345 301 6243, 24 hours a day.
Make sure you have the following information to hand:
In some sections of your policy you can pay a higher voluntary excess in return for a reduction in premium. In other sections the excess is fixed.
Look at your quote or policy details for more information. Or call us on 0345 246 8534.
Call us on 0345 246 8534 to talk about cancelling your policy.
If you make a claim you may be asked to show evidence of value and ownership, such as receipts and instruction manuals. This is very important for any named valuables on the policy – items like jewellery, watches or works of art.
If you've chosen to automatically renew your policy each year (shown on your renewal invite) you don't need to do anything. If not, call us on 0345 246 8534.
Due to the recent storm, our claims team are currently very busy. Please bear with us and we'll do our best to help you as quickly as possible.
If you've got our Buildings Insurance and need to carry out urgent storm repairs to help prevent further damage to your home, such as fixing a temporary cover on a damaged roof to stop rainwater getting in, you can submit an invoice for this as part of your online claim.
Subject to your policy cover, storm damage repairs up to £750 (including temporary repairs) may be eligible for fast-track approval.
Please be aware, we don't cover storm damage to hedges, gates and fences.