Coronavirus (COVID-19) update Last updated: 27th March 2020
Following the Government's announcement asking everyone to stay at home, we're making some changes to the way we work to make sure we're looking after our people and our customers. We're setting up as many of our colleagues as possible to work from home, but this will take a few days.
In the short-term, we're only accepting new business online. That means new customers can't buy insurance over the phone.
Existing customers: Please don't phone unless it's absolutely necessary.
We need to prioritise:
If you have questions about your renewal or want to make a change to your policy, you can use our virtual assistant. If your policy is due to renew in the next week and you haven't opted for auto-renewal, please call us. If you have opted for auto-renewal, please make sure your insurance still meets your needs.
For more information and frequently asked questions about COVID-19, go to our Coronavirus help and support page.
This Privacy Notice explains how we and our technology and analytics suppliers will collect and use the data gathered by the telematics device.
It is important that you are aware that data will be collected and transmitted any time the telematics device is switched on.
We are U K Insurance Limited (“we”, “us” or “our”) and you will know us by our brand names:
Churchill, Direct Line, Privilege and Green Flag
You should also read the Privacy Notice provided with your motor insurance policy documents, as it explains how we will use the information that you provide us and that we collect from you. You can find information on your rights, how to contact us and make a complaint in this notice.
Once activated the telematics device will record and analyse data about the driving behaviour of you and anyone who drives your car.
It will capture and send your specific location, direction, current speed; duration of journey; braking and cornering amongst other factors to our telematics suppliers' server and we will use the information to understand road type, speed and other conditions relating to your journey. This information will be used to build up a profile of how, where and when your car is driven. This information will be combined to form a driving score based on your driving behaviour. In addition to the above, the telematics device will also collect vehicle and battery health data.
We will use the data from the telematics device, for the purpose of assessing individuals' driving behaviour and to provide insurance policies which are reflective of driving behaviour as well as other rating factors.
Your data may be used for the following purposes:
We will use your information in this way so that we can administer your telematics policy and assess your driving score to determine the risk you pose as a driver. This will influence the insurance premium you pay.
We will collect, process and retain your data in accordance with data protection legislation and our policies on data retention.
When you give us your information, it will be shared with our Technology Supplier(s) and Analytics Supplier.
The information collected by the telematics device will also be used by our analytics suppliers for research and analytical purposes both during the active period of the telematics device, and after your use of the telematics device has ceased. Any information that our analytics supplier shares with third parties will be made anonymous and will not contain any of your personal information. This will prevent data or results being directly linked to you.
Our technology and analytics suppliers will use your personal data for communications that relate to your Telematics participation or instructions of when you need to return the telematics device.
Unless you stop using the telematics device, our analytics supplier will continue to use any ongoing data collected for the purposes below and you will be able to access your driving data for as long the telematics device is active.
We and our suppliers can use your personal information in this way because it is in our legitimate interests to provide the services in the most efficient way and understand risks of driving behaviour. We will always ensure that we keep the amount of your personal information that we collect and the extent of the processing to the absolute minimum to achieve this efficiency.
Information recorded from your telematics device will be assessed automatically to generate your driving score. This score will be based upon a review of your specific location, direction and current speed, as well as information to understand road type, speed and other conditions relating to your journey. The driving score will be assessed against our internal models of driver behaviour to generate a driving score. This score can be accessed via your telematics portal.
The driving score will be used within our pricing systems to determine if you should receive a discount or not in relation to your motor policy.