What is fraud?
Preventing and detecting fraud helps protect our customers and keep our insurance premiums down.
There are two types of insurance fraud:
Application Fraud occurs when a policy holder or applicant either misrepresents or deliberately fails to disclose material facts at policy inception for financial gain.
Types of application fraud include, without limitation:
Misrepresentation / Non-Disclosure
Can include parents taking out insurance policies as the policy holder when their child is actually the main driver, or failing to disclose all accidents/convictions.
No Claim Discount Fraud
Falsely claiming to have acquired a greater entitlement of No Claim Discount.
Taking out a policy with no intent to pay. Could be using own and/or stolen payment details.
Claims fraud is, quite simply, fraud involving claims. There are 2 categories:
- Fictitious losses, incidents or injuries
Where a claim is submitted for a loss or incident which did not occur.
- Material misrepresentation or exaggeration of a claimed loss or personal injury
Where a genuine loss or incident occurs but the claimant deliberately misrepresents or exaggerates the extent of the claim for financial gain.
What to do if you have been the victim of fraud
If you have information regarding a fraudulent Privilege insurance policy or claim, please email our dedicated teams:
Policy Fraud: firstname.lastname@example.org
Claims Fraud: email@example.com
Or you can contact the Insurance Fraud Bureau’s Cheatline:
Telephone: 0800 422 0421
You can also make a report using the online reporting tool
Alternatively if you have information regarding other types of fraud you can contact Action Fraud:
Telephone: 0300 123 2040
Text phone: 0300 123 2040
You can also submit a report to Action Fraud using the online reporting tool